Effective Date: 23/03/2023
Last Updated: 25/06/2024
At Cresco Developers, we strive to provide high-quality web development, software solutions, and subscription-based services. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds are processed.
1. Cancellation Policy
a. Subscription-Based Services
- Customers can cancel their subscription at any time through their account settings or by contacting our support team.
- Upon cancellation, services will remain active until the end of the current billing cycle. No prorated refunds will be issued for unused days.
- If you wish to prevent automatic renewal, you must cancel at least 48 hours before the renewal date.
b. Custom Development Services
- Once a project has started, cancellation requests will be evaluated on a case-by-case basis.
- If cancellation is requested before significant work has begun, a partial refund may be considered.
- For projects already in progress, refunds will not be provided, but we may offer service credits for future projects.
c. One-Time Purchases & Digital Products
- Digital products, including software licenses and downloadable items, are non-refundable once delivered.
- If you experience technical issues, we will provide necessary support and troubleshooting.
2. Refund Policy
a. Eligible Refunds
We provide refunds only under the following conditions:
- Double charges or billing errors due to technical issues on our platform.
- Services not delivered as per the agreed scope due to errors on our part.
- Unused subscription fees if cancellation was requested before the renewal but was not processed due to our system’s failure.
b. Non-Refundable Cases
- Completed development services or delivered digital products.
- Subscription fees for the current billing period after cancellation.
- Refund requests made beyond 7 days from the date of payment.
c. Processing of Refunds
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used for the transaction.
- We are not responsible for delays caused by payment processors or banks.
3. How to Request a Refund
To request a cancellation or refund, please contact us at:
📧 Email: info@crescodevelopers.com
📍 Address: 421 Block C&D, Chandigarh Citi Center, Zirakpur, Punjab, India.
Please include your order number, payment details, and reason for cancellation/refund in your request.